Change management
When management's and employees' changed behavior is the key to success in an IT project
What do we mean by Change Management?
Sometimes things are not so complex – and then there is no need to over-complicate. After all, the firmware upgrade just needs to be pushed out with the least possible inconvenience to the users.
In an IT-based project, it is about assessing from the start how much of the business value is generated via implementation and training (project management) and how much is generated via changes in behaviour, skills and collaboration (Change Management).
The resource allocation must then reflect where the value is created and the attention as well.
Many IT projects, where the business value subsequently disappoints, have under-invested in Change Management.
Do you know examples of that?
Framework for Change Management
We have a preference for Prosci ADKAR® because it represents a solid and research-backed overall tool that many larger companies today use to varying degrees. And we are also certified in the model ourselves.
But we are not religious – we have previously written an article about that, which still expresses our approach. You can read it here.
In addition, we work with a concept we call “Power of POC” – the strength in starting out with a proof-of-concept that must uncover the real business values and contribute to adjusting the business goals for the project
Our overall approaches and principles
IT is never the goal in itself, but always a means to achieve a better business position.
It can be on many different “bottom lines” – finances, employee satisfaction, lead times, progress in strategic projects, releasing resources, increasing quality, attracting and retaining talent, or something else entirely – often a mixture.
Therefore, we will always seek to connect a change project to the strategic objectives, other projects and recognized challenges – rather than considering it a stand-alone project.
This usually makes it much more relevant for a larger part of the business, engages more stakeholders, increases motivation and contributes to maintaining focus after launch.
And then we have a preference for data support. Beliefs are also data, but we always benefit from supplementing with more solid and more broadly based data. It doesn’t have to be complex, but it is highly effective.
Book us for a dialogue about your project.
